Monday, 10 September 2012

Is Happiness a Mystery?

It’s an attempt to put something on what HAPPINESS mean to me .Word happy has a letter ‘Y’ in it hence people can be happy but happiness has ‘I ‘in it which means it starts with me or myself , I can either feel it or sense it, it’s a state of self-containment and self-satisfaction.
Feeling regretted is human tendency, it comes to us by nature, these are the signs that make you a human being who really cares for others and it tells us that you are indeed open to learn from your mistakes but one should continuously look towards learning from your past successes too which would take you towards excellence and making you more capable of achieving successes with perfection.
Being true to yourself is one more factor that tests your character and patience ,one should keep evaluating himself to judge your progress because that’s the key for the happiness , happiness cannot be defined by the surrounding atmosphere, it’s a process of self-judgement which evolves from within, you can only feel it, you can always try to share it but it depends upon the person who is at receiving end, you cannot simply make him happy only by sharing your happiness but it’s a process which enables him to feel that happiness. And yes I would say its individuals business of realising those moments for himself. Being true doesn’t mean just standing for the true or best it also means that you trust yourself and that you will rightly succeed someday despite keeping odds against you. One should keep evolving and strive for the best to deliver.
Sometimes I feel happiness as mystery as we fail to understand it or define it though we can feel it or see its happening. Defining it for someone could be tough task; we could even miss it from enjoying it, if we start consciously monitoring our responses or our feeling to certain activities which makes us happy. May be happiness is something that we can only pursue and maybe we can actually never have it.

Thursday, 28 June 2012


Cloud based service desk:

Help desk software applications are a database of customer information, call reports, solutions guides and service agreement levels.
In a quest to automate their tools, companies would look to automate their service desks in order to make it cost effective and to be able to make the whole process user friendly through self-service features of cloud and its ability to be used anytime from anywhere it would fetch potential benefits to companies. One can customise tools as per his needs, features one can expect could be
·         Customise incident management ,
·         Remote user access,
·         Maintaining knowledge base
·         Improved issue resolution
·         Quicker responses to events
·         Tracking inventory and assets,
·         Web based application software usage
·         Speedy deployments
·         Embedding ITIL process based rules for incident management.

With increasing demand to provide world class services within the small budgets for small-medium businesses and ever increasing customer expectations , businesses are looking for the optimised ,expandable solutions .
Many organisations fail to customise the infrastructure to maintain their helpdesk on time. You expect to grow with time and also your capabilities to deliver business requirements in a time saving and cost saving capabilities.

Features it has to provide are

1. Automation of Ticket Management: ability of the solution to support the existing support solutions which processes with rule-based triggers, notifications and views.
2. Any channel connect & support: To improve customer engagement on their own terms, managing   support processes centrally with multiplatform support it can be email, Web, social media, online chat, community forums and also supporting it over mobile phones.
3. Easy to Implement: it has to be easy & faster to implement
4. Reporting: ability of the people concerned in getting reports and analytics to track incident metrics , CSI customer satisfaction index, performance of analysts , resolution time etc.
5. Tracking events: time stamping the events to manage SLAs,
6. ITIL based best practices integration support: to follow industry accepted best practices.
7. Integration: the helpdesk processes have to be integrated with all other related application to function properly and reduce time for resolution.
8. Scalable, highly available and secure helpdesk: it needs to provide scope for live backup, disaster recovery


Service desks would definitely be interested to look to explore the benefits from self-service, easy to use, improved agent productivity, online manageable applications. Cloud-based hosting offers continual support, backup and maintenance ,Cloud based service desk would be web based solution , one can launch it through web browser the data would be managed at a remote place accessed from any location with ability to view the tickets raised and the progress of the same .it would also provide access to online knowledge database. The knowledge base provides a quick way to look up products and services customers use and determine how to resolve issues.

Thursday, 31 May 2012

what do we get out of these bandhs...!!

Once again one more Bharat bandh today..........people say they are against the petrol price hike.But keeping whole nation on standstill with these type things would only harm our economy...our economical capital gets hit most of the time due to these bandhs, we see empty roads ,empty markets,no schools , people not turning to offices, public transport vehicles put on fire,stone pelting and what not....sometimes lives of innocent people.. is this the outcome one expects out of this ?
   we've had enough of these bandhs , India needs strong leaders to tackle these issues and strong political will power to sort the issues with talks before calling these type of bandhs.Everybody wants to take advantage out of it ,common man thinks he gets holiday and netas think they have shown their power , nobody seems to be cared about solutions.... yes we need solutions............

Monday, 14 May 2012

what happens to your online information after death?

With almost everyone using internet and having considerable amount of data over the internet. Everyone wanting to have their presence felt over internet over various platforms. Its been a real question now “What exactly happens with our online information or the data which is saved over internet through social networking websites or email accounts after death?.”
With many companies providing access to cloud based services with some of them being free service providers the data which is kept over internet is huge now. Having said that the information could be photos, blogs, contacts, personal information, mails, chats, comments does defines your thoughts ,your virtual presence to the world and we need to value it.

So what happens to your information after death? Well different companies have different policies for these altogether, as Facebook’s policy allows your family to decide whether to deactivate, delete, download profile information, it also provides a very interesting feature of memorializing your profile as many people would still be wanting to remember you but your family would have to come up with your username and password or your death certificate. Whereas yahoo has a strict death policy where, upon receiving a copy of your death certificate they will permanently delete all of your accounts and their contents meaning no one but you can ever access them.

Definitely your family or relatives will have access to your online information provided they satisfy conditions & policies set by online service providers with related documents and necessary details. Internet archiving would be a boon for this as it allows you to archive web pages which are not password protected and which are publicly available.