Managed Services Approach:

Managed services is the business model where customers IT Infrastructure is managed by outsourced vendors, it’s a strategic methodology for improving the operations mostly through production support and maintenance activities. Vendors who provide these managed services are referred as service providers. Defined and agreed service at predictable IT support costs can be achieved with this business model. Below is the general architecture covering all the key points in managed services model which represents my understanding about the managed services process flow (not necessarily be industry standard).

Above figure depicts my view on the managed services model which covers all the key factors contributing to the success of the managed services business model. It starts with Client on-boarding from sales team through transition then understanding the client infrastructure to be managed and supported ,System readiness discovery and making the services run as expected and meeting the service levels with service desks,operations support and various service management process models. (Service management processes would be covered in coming blogs in depth .)

Benefits of managed services model

• IT Cost Predictability: it helps businesses to have clear idea upon their IT costs as it can have fixed price model based outsourcing .
• New technology: Service provider would be expert in their domain having access to newest of technologies and expert resources to use it .
• Improved customer service:Helps deploy self service capabilities help customers get helped themselves.
• Agreed SLAs: service provider have to work to manage their agreed SLAs hence accountability increases.