vCenter Single Sign On Password Issues

                    

If you are Unable to login to vSphere Web client and if it says password is incorrect or account locked then you can check the status of the account through various options

1.       You can use any other users  logged in session with administrators privileges

2.       Wait for 15 minutes

3.       You can reset the same through command prompt

Procedure: 

1.      Unlocking administrator’s account using another session which is open is as follows

• Click on Home
• Go to Administration
• Select SSO Users and Groups
• Choose the administrators account right click and click Unlock

2.      Wait for 15 minutes

You can wait for 15 minutes as because by default account lockout policy is set to unlock after 15 minutes this should work fine in most of the cases.

3. Resetting Administrators password through command prompt 

     If SSO server is installed on Windows server then you can reset the password through               command prompt also

• Login to SSO server as admin 
• Go to command prompt Start > Run, type cmd, and click OK
• Navigate to SSOInstallDirectory through default installation directory i.e.
• C:\Program Files\VMware\Infrastructure\SSOServer.
• Run the command :   rsautil reset-admin-password
• Provide the master password which was given during SSO installation it should accept even if it is changed
• Enter the name of the administrator account which needs password reset
•  Type the new password and confirm it again

·         This should fix the issue